Credence - Frequently Asked Questions

Credence serves as a trustworthy third party platform, protecting the integrity & of your transactions when dealing with commodity traders.

We are an African commodity escrow platform. We serve as a dependable third party that protects the integrity of a transaction for commodity traders. We are a first-of-its kind comprehensive suite of digital solutions for farms, food companies, aggregators, agribusiness professionals, and other key stakeholders.

A financial and legal agreement that protects both buyers and sellers in a payment is known as an escrow agreement. Giving buyers value for their money and sellers value for their commodities or merchandise.

Credence is designed to give you the confidence you need when you want to start a business transaction with someone or a group of people you don't know anything about. Before payment is released, Credence ensures that both parties are satisfied with the transaction terms.

Credence provides you with the confidence you need to make any purchase. Funds are protected until the buyer has inspected and verified the commodity.

During the transaction, we use the Credence platform to verify the buyer's identity and funding. We will notify you when you can ship the item to the buyer once the funds have been secured.

A buyer or seller can choose to initiate a transaction on Credence.

Credence's focus commodities include soft commodities such as soybeans, cocoa, coffee, cotton, sugar, rice, and wheat, as well as beans, cashew nuts, and maize. Agro Equipments, Livestocks and machinery are also prioritized.

Buyers choose the inspection period, which can range from one to thirty days.

When a transaction is initiated, funds are secured in the Credence Central Wallet System (CCWS). Credence guarantees the security of your funds. Apart from being a Corporate Affairs Commission-registered business, we also have a solid infrastructure partnership with a financial institution, so your money is fully secured, and this list is still growing. Following dual validation by both parties, funds are released to the seller following a successful transaction.

If the buyer files a complaint about inferior or substandard commodities, the fund is returned to the buyer. If a valid dispute is raised by the seller, the funds are withheld and referred to the appropriate authority for immediate dispute resolution.

The escrow fee is paid by the party initiating the transaction. (Buyer or Seller).

The Credence Dispute Resolution System (CDRS) is designed to allow users (buyers and sellers) to reach an agreement. We allow for a 14-day negotiation period in order for them to resolve their dispute without the assistance of a third party. When initiating a transaction, we provide Dispute resolution options on the platform (mutual resolution or third-party resolution). During this stage, the funds are held in escrow until a mutual agreement is reached.

All parties involved are required to check their accounts while the transaction is in progress. In the event that the buyer does not initiate the inspection period and Credence does not receive a response from the buyer, Credence reserves the right to contact the seller and third parties to verify the information required to initiate the inspection period. If the buyer does not take any steps to mark the goods or services as "Approved," the inspection period will automatically expire, and the buyer will be assumed to have "Accepted" the commodities at the end of the Inspection Period. At the end of the inspection period, Credence reserves the right to send a 24-hour notice email to the buyer. The 24-hour notice provides the buyer with an extra 24 hours to notify Credence of any problems with the commodities.

A sign up and login option can be found in the upper right corner of the homepage. Enter all of your information and initiate a transaction.

It's just 4 easy steps!

  • Agree: Buyer and seller agree to the terms of the transaction.
  • Secure: A verified buyer commits to a transaction by funding an escrow account that is kept in a safe place.
  • Deliver: As agreed upon by all parties, the verified seller delivers the goods or services.
  • Pay: Following buyer approval, Credence disburses funds to the seller.
  • To confirm that you are who you say you are, Credence needs your personal information. It's how they ensure that you have a scam-free, secure environment in which to buy and sell commodities.

    According to our terms and conditions, Credence users are not permitted to trade in any illegal goods/services, sanctioned goods/services, unlicensed goods/services (where a license is required by law to sell/buy/trade in), or anything else.

    Please feel free to forward any other questions you may have to

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